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What have you got to say about the topic of: "Charter Captan Question". Here's how is started: "I have a question for all of the charter captains on this board. If you "
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08-03-2007, 08:24 AM
| #1 | ||
| NBS Member  Join Date: Oct 2006 Location: East Haven
Posts: 420
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I have a question for all of the charter captains on this board. If you had a charter on board and you were headed out of the harbor and just as you were about to speed up you have an engine problem that is not repairable on the water and you are forced back to the dock, how would you handle it. What would you do for the customer? Is it just sorry guys or would you do anything to retain that client? | ||
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08-03-2007, 08:35 AM
| #2 | ||
| Unregistered
Posts: n/a
| Matt did you have this happen to you? is that engine ok | ||
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08-03-2007, 08:37 AM
| #3 | ||
  Join Date: Jun 2006 Location: West Haven
Posts: 2,020
| I would do a free or reduced fee trip (depending on the type of the trip)when the boat was back in action
__________________ www.ReelCrazySportfishing.com Connecticut Charter Fishing www.fishermansparadisect.com  | ||
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08-03-2007, 08:53 AM
| #4 | ||
| NBS Member Join Date: Oct 2006 Location: East Haven
Posts: 420
| My boat is fine. Thanks for asking. I had it happen to me as a customer yesterday and I was very displeased with the way the captain handled it. So before I go bashing anyone I wanted to get an overall opinion from other captains. I know what I would have done in that situation and it certainly was not what this guy did, or didn't do. Just trying to be fair. | ||
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08-03-2007, 09:22 AM
| #5 | ||
| NBS Member Join Date: Jul 2006 Location: tolland & mystic
Posts: 391
| i'd give the sports the option of rescheduleing or refund their money if the problem is on my end. i also try to keep boat & equipment as well maintained as i can. imho mick | ||
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08-03-2007, 09:35 AM
| #6 | ||
| NBS Member  Join Date: Oct 2006 Location: Branford, CT
Posts: 624
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Matt, I'm not a charter Capt. so I can't give you an answer, BUT, if you give me the name of the boat I can take care of some business in his livewell. LOL  | ||
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08-03-2007, 09:47 AM
| #7 | ||
| NBS Member Join Date: Oct 2006 Location: East Haven
Posts: 420
| Thanks Carl, I knew I could count on you. His deposit would need to be in the engine compartment though. Can you customize your delivery? LOL | ||
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08-03-2007, 09:52 AM
| #8 | ||
| NBS Member Join Date: Oct 2006 Location: Branford, CT
Posts: 624
| Why the engine compartment ? Didn't his engine already crap out ? LOL | ||
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08-03-2007, 09:56 AM
| #9 | ||
| NBS Member Join Date: Oct 2006 Location: East Haven
Posts: 420
| LMAO - yup, he blew the transmission cooler. Gear oil coming out the exhaust. Ouch!! | ||
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08-03-2007, 12:36 PM
| #10 | ||
| Join Date: Jun 2006 Location: West Haven
Posts: 2,020
| wait He didnt refund your deposit??? I figured that was a no brainer
__________________ www.ReelCrazySportfishing.com Connecticut Charter Fishing www.fishermansparadisect.com | ||
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